Shipping policy
Shipping Policy
Shipping Destinations
We currently deliver to Canada and the United Kingdom.
Processing Times
Orders are processed within 1–2 business days after payment is received (excluding weekends and public holidays).
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
5–10 business days.
Delivery times are approximate and may vary depending on the shipping carrier, destination, or customs clearance.
Shipping Costs
Shipping costs are automatically calculated at checkout based on the destination and order weight.
Free shipping may be offered during promotional periods.
Express shipping may be available for faster delivery.
All shipping costs will be clearly displayed before payment.
Customs and Duties
Any customs duties, import charges, or administrative fees that may apply upon delivery are the responsibility of the customer and are not included in the product or shipping price.
Delivery Issues
We are not liable for delays caused by shipping carriers, customs processes, or other external circumstances.
If your order is delayed, please contact our customer service at:
Claims for lost shipments must be submitted within 14 days of the estimated delivery date.
Transfer of Ownership and Risk
Ownership and risk of loss transfer to the buyer once the shipment has been handed over to the shipping carrier, in accordance with applicable consumer protection regulations.
Damaged or Incorrect Orders
Please inspect your order immediately upon receipt.
If items are damaged, defective, or incorrect, contact us within 48 hours at:
Include your order number and photos if applicable.
We will arrange a replacement or refund according to our return policy.
Legal Notices (Delivery Standards)
According to international consumer protection standards, orders must be delivered within 30 days unless otherwise agreed.
In the event of loss during shipping, customers are entitled to a refund or replacement.
All shipping costs must be clearly displayed before completing the purchase.
Contact
For any questions about your order or delivery, please contact us:
Company Name: Zexo Limited Company Registration Number: 17013445 Address: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom Email: info@zinfanna.com